• breakfast in the room

Booking information from A to Z

A holiday to remember in the Austrian Alps

Which services are included as standard? How can I pay my bill? Do you offer room service? These and many more questions are answered below. Scroll down to find out more – and if your query isn't covered, simply get in touch with us by phone or e-mail.

The local tourism tax is charged directly at the hotel (for guests aged 15 years and older). 

May - October: € 2 per person and night
November - April: € 3 per person and night

We accept Visa, MasterCard and debit card.

  • Check-in 15:00 / check-out 11:00
  • You are welcome to pay your bill the evening before you leave (by 21:30) or on the day of departure (from 7:30).

Our fitness and sports rooms are freely accessible to guests. The panorama room (exercise room) is used for many activities forming part of our Pitztal Programme (see information sheet in the hotel) such as yoga, BODEGA moves, etc.

In winter you can use your ski pass to get free access to the ski bus. In summer you will get a free bus pass from the hotel reception.

Dogs are not allowed inside the restaurant and the spa. Please use the "Do not disturb" sign if you leave your dog alone in your room.

We offer free wireless internet throughout the hotel.

Cross-country skiing courses can be booked at the ski school or at the hotel reception. The cross-country skiing trails run right past our hotel. A trail map is available from reception.

Packed lunches are available from reception for €7 each. On the day of departure you are welcome to make yourself a packed lunch if you do not have time for breakfast. Please do not make packed lunches from the breakfast buffet without permission. Thank you.

Our spa brochure contains everything you need to know about spa and beauty treatments at the hotel. Feel free to contact reception if you have any questions (dial 77).

Our reception team will be happy to help you between 7:30 and 22:00.

Swimming pool: 7:00–20:00
Sauna area at Residence: 13:00–20:00 (in bad weather open from 11:00)
Sauna area in main building: 15:00–20:00
Outdoor whirlpool at Residence: 13:00–19:00
Fitness & cardio room: 7:00–20:00
The sauna area at the Residence is suitable for all the family, while the sauna area in the main building is for guests aged 16 years and older. Guests are welcome to wear their bathrobes at the lunch buffet.

We have two underground car parks. Further parking spaces are available next to the hotel and behind the Residence.

The Pitztal Programme runs from Monday to Friday and offers guests the chance to try out a wide range of sports and activities. You will find details in the morning newsletter and in the hotel. Please sign up at reception if you would like to take part in one of the activities. For certain activities there is only a limited number of spaces available.

Please deposit your valuables in the safe in your room. Be aware that no liability can be accepted for goods which are not stored in the safe. Instructions on how to use the safe can be found inside.

Our Siglu Bar is open daily from 11:00 until 3:00. Hot food is served from 11:00. Options include coffee, ice creams, pizzas, cocktails and more.

In times of uncertainty, flexibility is the name of the game. That is why we have decided to keep our flexible booking conditions for peace of mind when booking your stay with us. Nevertheless, we still do recommend booking cancellation insurance in case you are unable to travel as planned.


*Only applies to bookings which are affected by Covid-19 measures / travel restrictions:

Bookings for autumn and winter 2022/23

  • Free cancellation or re-booking up until 14 days before scheduled day of arrival*

Bookings for Christmas, New Year, carnival and Easter

  • Free cancellation or re-booking up until 30 days before scheduled day of arrival*

*Your deposit will not be refunded but can be spent on services in the hotel during your stay. Please be aware that we are unable to make any exceptions to these conditions in order to offer certainty and security to our staff and their families.

The following cancellation fees apply (if you do not have cancellation insurance):


  • Until 3 months before scheduled day of arrival: no cancellation fee
  • 3 months to 1 month before scheduled day of arrival: 40% of total cost
  • 1 month to 1 week before scheduled date of arrival: 70% of total cost
  • In final seven days before scheduled day of arrival: 90% of total cost

Any telephone charges will be added to your room bill.

To call another room: dial room number
To get an outside line: dial 0
To call reception: dial 77

Emergency services
Ambulance: 144
Police: 133
Fire service: 122
European emergency number: 112
Mountain rescue: 140

International dialing codes
Austria 0043 
Germany 0049
Switzerland 0041
Belgium 0032
Denmark 0045
France 0033
United Kingdom 0044
Italy 0039
Netherlands 0031
Sweden 0046

We offer 2 or 3 guided trailruns per week. For more information, including the routes we run on, speak to a member of staff at reception.

Breakfast: 7:30–10:00
Lunch buffet: 12:30–17:00
Dinner: 19:00–20:00

Please sign for your drinks after dinner. They will be added to your room bill. Check each evening that we have recorded the correct drinks for your meal. We will not be able to  make any changes at a later date.

The phone in your room can be set to wake you up in the morning. Speak to a member of staff at reception in you need any help.

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